Right of Withdrawal
As a consumer, you have a statutory right to withdraw from the purchase of goods within 14 days of receiving your order—or the last product if multiple products are delivered separately—without providing any reason, known as "Statutory Right of Withdrawal". This right applies exclusively to consumers and not to business customers. To exercise your Statutory Right of Withdrawal, you must inform us of your decision to withdraw before the 14-day period expires by contacting us, through our returns portal at returns.droppe.com, or by using the model withdrawal form provided below. You may use the model withdrawal form or make any other clear statement setting out your decision to withdraw.
Model withdrawal form
To: Droppe Oy, Mannerheiminaukio 1a c/o Droppe, 00100 Helsinki, Finland Email: orders@droppe.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Order number:
- Ordered on (*):
- Received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Date:
(*) Delete as appropriate
For your statutory right of withdrawal
You may examine the product as you would in a store, such as trying on workwear to check fit and quality. You may be liable for any diminished value resulting from handling beyond what is necessary to establish the product's nature and functioning.
Original shipping fees will be refunded, except for any additional costs if you chose expedited delivery over standard delivery. You bear the direct cost of returning goods if they do not meet our 30-day return policy criteria. Refunds will be processed within 14 days from the date we are informed of your withdrawal decision.